Clearer medical supply documentation for plan-managed participants
Medisa supports NDIS Plan Managers with itemised quotations, participant order details, coordinated invoicing and direct delivery across multiple healthcare categories—helping keep more of the participant’s supply requirements with one supplier and one support team.
- Itemised participant quotations
- Clear invoice information
- Participant and delivery details
- Direct participant delivery
- Order and account support
- Multi-category product supply
What Plan Managers can use Medisa for
Medisa provides the supply information, documentation and communication needed to help Plan Managers review participant medical-supply purchases and follow orders through to delivery.
Itemised quotations
Request quotations showing the products, quantities, pricing and participant supply details provided to Medisa.
Invoice information
Receive invoices with clear product and order information to support internal review and payment workflows.
Participant order details
Coordinate participant names, reference information, delivery addresses and authorised contact details.
Direct delivery
Arrange delivery to the participant, family, carer, provider or another nominated Australian address.
Order follow-up
Contact the Medisa team regarding availability, order progress, dispatch, delivery and documentation enquiries.
Ongoing supply
Support repeat consumable requirements across continence, urology, wound care, enteral feeding and related categories.
Fewer avoidable corrections, repeated requests and disconnected updates
Plan-managed medical-supply orders can create extra administration when participant references, product information, invoice requirements and delivery contacts are handled separately. Medisa’s role is to keep the available order information aligned from quotation through to dispatch.
Missing participant details
Identify required names, references and authorised contacts before documents are finalised.
Invoice amendments
Capture account, purchase-order and participant references early to reduce preventable rework.
Split communication
Clarify which contact receives quotation, invoice, dispatch and delivery information.
Multiple supply enquiries
Bring several healthcare categories into one coordinated Medisa conversation where possible.
Information that helps reduce invoice and order follow-up
Providing complete participant, product and delivery information at the beginning of the request helps Medisa prepare the correct quotation, organise supply and direct documents to the appropriate contact.
Participant and account details
- Participant’s full name
- NDIS or plan reference information where required
- Plan Manager organisation and accounts contact
- Authorised participant, family or coordinator contact
- Any purchase order or internal reference number
Product and delivery details
- Product names, codes, variants and quantities
- Requested brand or existing product information
- Participant or nominated delivery address
- Delivery contact name and phone number
- Required quote, invoice or delivery notes
From participant request to invoice and delivery
A defined workflow gives each party a clearer view of what information is needed and where Medisa can assist.
Receive the request
The participant, coordinator, representative or Plan Manager shares the supply requirement.
Confirm information
Medisa checks the product, participant, account and delivery details needed for the order.
Prepare documentation
An itemised quotation or applicable order document is prepared for review.
Process supply
Following the required approval or ordering process, products are allocated and prepared for dispatch.
Invoice and deliver
Documentation is directed to the relevant contact and the order is delivered to the nominated address.
Multiple healthcare categories through one supplier
Plan Managers can receive quotations and supply documentation across a broad range of participant medical-consumable requirements.
Continence
Continence products, absorbent aids, underpads and related personal-care consumables.
Explore continence products →
Urology
Catheters, drainage products, accessories and related urology supplies.
Explore urology products →
Wound care
Dressings, fixation, cleansing, skin protection and wound-management consumables.
Explore wound care →
Enteral feeding
Feeding sets, syringes, accessories and products used in enteral delivery systems.
Explore enteral feeding →
Nutrition
Clinical nutrition and specialised nutrition products available across recognised healthcare brands.
Explore nutrition products →
Medical and skin care
General medical consumables, skin cleansers, barrier products and daily-care supplies.
Explore medical supplies →One Medisa relationship across several participant supply categories
Where Medisa can supply the requested products, the Plan Manager can coordinate quotations, participant references, delivery information and ongoing enquiries through one established supplier team.
Available products from multiple Medisa categories can be included within one supply request.
Participant, account, purchase-order and delivery references can stay associated with the relevant order.
Order, invoice and delivery enquiries return to the same Medisa support team.
Working across the participant’s support network
Medical-supply requests may involve several authorised contacts. Medisa can coordinate the product and order information provided by the participant, family, Support Coordinator, Plan Manager or service organisation.
- Participant or authorised representative confirms the supply requirement
- Support Coordinator may assist with product lists, quotations or ongoing needs
- Plan Manager reviews the relevant documentation and payment process
- Medisa manages product availability, order preparation and delivery communication
Common situations that create extra administration
Medisa can help identify missing information early, keep the available order records aligned and direct product, invoice and delivery enquiries to the same supply team.
A participant needs a quotation before ordering
Medisa can prepare an itemised quotation from the supplied product list, quantities and participant details.
The invoice requires an account or participant reference
Provide the required reference information before processing so it can be associated with the relevant order documents.
The delivery address differs from the billing contact
Orders can be delivered directly to the participant or another nominated address while documentation is directed to the relevant account contact.
A requested product is unavailable or discontinued
The Medisa team can check availability and advise when supplier-confirmed alternatives are available for consideration.
The request contains incomplete participant information
Medisa can identify the missing order details required before the quote, invoice or dispatch process can continue.
The participant has ongoing consumable requirements
The team can support repeat supply enquiries and help keep participant, product and delivery records aligned for future orders.
Support for ongoing participant supply, not only one-off orders
Many participant requirements involve products used regularly. Medisa can support repeat supply enquiries while helping keep the participant, product, account and delivery information associated with each new order.
Administrative support backed by an established Australian supplier
Medisa combines participant-order support with local warehouse, showroom, customer-service and B2B account operations.
Wider brand access without starting a new supplier search for every requirement
Medisa works with healthcare manufacturers, distributors and specialist product suppliers across continence, ostomy, urology, wound care, nutrition, enteral feeding, medical consumables and patient-care categories. This network supports broader sourcing conversations through one established Medisa contact point.
Continence, ostomy and urology
Coloplast, Hollister, Dansac, ConvaTec, Haines, Sutherland Medical and other specialist suppliers.
Nutrition and enteral feeding
Abbott, Nutricia, Cardinal Health, Kangaroo, Medicina, Avanos and related feeding-system suppliers.
Wound care and skin protection
Mölnlycke, Smith & Nephew, Hartmann, 3M, Solosite and other wound-management brands.
Medical consumables
Multigate, Bunzl, Kimberly-Clark, B. Braun, Medtronic and a wider network of medical-supply partners.
Patient care and clinical equipment
Laerdal, Fresenius, Device Technologies, Aidacare and suppliers across patient-care and clinical categories.
Broader sourcing capability
When an item falls outside a standard category, Medisa can check its wider supplier network and available supply options.
Fewer supplier touchpoints, clearer order records
Complete information, multi-category supply and one Medisa support team can reduce the number of disconnected conversations required to move a participant order from quotation to invoice and delivery.
- Keep product, participant and delivery information together
- Use one supplier across several healthcare categories
- Request itemised quotations before purchase
- Direct invoices and supporting documents to the correct contact
- Arrange delivery to participant or provider locations
- Return to the same team for repeat consumable enquiries
Plan Manager enquiries
Can a Plan Manager request a quotation for a participant?
Yes. A Plan Manager, participant, authorised representative or Support Coordinator can contact Medisa with the participant’s product and delivery requirements to request an itemised quotation.
What information should be included with a participant order request?
Include the participant’s name, relevant plan or account reference, product details, quantities, delivery address, authorised contact and any quotation, invoice or purchase-order requirements.
Can Medisa send the invoice to the Plan Manager and deliver to the participant?
Yes. Billing and documentation contacts can be separate from the nominated delivery address when the required information is supplied with the order.
Can Medisa include participant or purchase-order references on documents?
Relevant participant, account or purchase-order references can be associated with the order when they are provided before documentation is finalised.
Can Medisa provide delivery or order-status information?
Yes. The Medisa team can assist with availability, dispatch, delivery and order-status enquiries using the relevant order or participant reference.
Does a product being a consumable or costing under a certain amount mean it is automatically NDIS funded?
No automatic funding conclusion should be made from the product type or price alone. Funding depends on the participant’s plan, the relationship of the item to their disability support needs and any applicable evidence or approval requirements. Medisa can provide product and order documentation, while funding suitability should be confirmed through the appropriate NDIS pathway.
Can one quotation include products from multiple healthcare categories?
Yes, where the requested products are available through Medisa. A quotation may include products from several Medisa categories, helping keep the relevant participant and account information within one supply request.
Can Medisa deliver to supported accommodation, provider sites or residential facilities?
Orders can be sent to a participant or another nominated Australian delivery location, including an organisation or supported-living address, when the correct recipient, site and contact details are supplied.
Can Medisa support repeat participant orders?
Yes. Medisa can assist with ongoing consumable supply enquiries. Participant, product, delivery and account information should be confirmed when requirements change.
Can invoices include a purchase-order or internal Plan Manager reference?
Yes. Relevant purchase-order, participant, account or internal references can be associated with the order when they are supplied before the documents are finalised.
Can Medisa help when a requested item is discontinued or unavailable?
Medisa can check supplier availability and advise when supplier-confirmed replacement or alternative options are available for the participant or authorised contact to consider. Medisa does not make clinical product-selection decisions.
Which product categories can Medisa supply?
Key categories include continence, urology, wound care, enteral feeding, clinical nutrition, skin care and general medical consumables.
Coordinate more of the participant’s supply administration through one Medisa team
Contact Medisa for multi-category participant quotations, product availability, order documentation, direct delivery and ongoing medical-consumable supply.
