Order NDIS medical supplies with a clearer pathway
Shop medical consumables from Medisa, request a quote, or use our audience-specific guides to understand the ordering pathway that applies to you.
What would you like to do today?
Choose the fastest route for your current NDIS supply task.
NDIS ordering support based on your role
Choose the page that best matches your role. Each pathway explains the most relevant ordering, quote, invoicing and supply options.
Participants & Families
- Understand common ordering pathways
- Shop medical supply categories
- Prepare information for quotes or orders
- Explore repeat supply options
Support Coordinators
- Coordinate supplies across participant needs
- Request quotes and product information
- Use participant support pathways
- Arrange ongoing supply support
Plan Managers
- Review quote and invoice information
- Understand Medisa order processing
- Confirm participant and billing details
- Contact the accounts team when needed
Providers & Organisations
- Order across multiple supply categories
- Access B2B and credit account options
- Request quotations for organisational needs
- Coordinate repeat or consolidated supply
Healthcare Professionals
- Find product and procurement information
- Support discharge and ongoing supply planning
- Request product availability or quotations
- Connect clients with the appropriate pathway
Choose the correct ordering method
Choose the option that matches the participant’s plan management type, then follow the relevant checkout and payment pathway.
Agency Managed / NDIA Managed
- Add the required products to your cart.
- Select “NDIS Participants Only” at checkout.
- Provide participant details when requested.
- Medisa will follow the applicable NDIA payment process.
Need help first? Contact the NDIS team
Plan Managed
- Add the required products to your cart.
- Select “NDIS Participants Only” at checkout.
- Include the Plan Manager’s payment email in the order comments.
- Medisa will issue the invoice for payment or approval.
Self Managed
- Shop and pay through the Medisa online store.
- Keep the invoice and order documentation.
- Submit your own reimbursement claim where applicable.
- Arrange repeat supplies when ongoing products are required.
Medical supply categories available from Medisa
Browse common medical supply categories. Whether a product can be purchased using NDIS funding depends on the participant’s plan, circumstances and applicable NDIS requirements.
Support beyond a one-time order
Use Medisa for repeat supply coordination, participant referrals and product sourcing support.
Scheduled Supply Program
Coordinate repeat deliveries for products used regularly, without rebuilding the order from the beginning each time.
- Flexible delivery frequency
- Multi-category repeat orders
- Review or update supply needs
Participant Referral
Support Coordinators and authorised representatives can introduce a participant and provide the details needed for Medisa to follow up.
- Clear referral pathway
- Ordering and account support
- Follow-up with the authorised contact
Product Sourcing & Quotes
Send a product list, current supply requirements or preferred brands for availability checking and quotation preparation.
- Multi-brand product sourcing
- Quotes for single or multiple categories
- Support for ongoing supply lists
One supplier relationship across multiple medical supply needs
Medisa supports participants, families and authorised professionals with access to multiple product categories, established healthcare brands and practical ordering support.
Multi-category supply
Source continence, nutrition, enteral feeding, wound care, urology, skin care and broader medical supplies through one supplier.
Quotes and order support
Request quotations, provide product lists and contact the Medisa team when an order requires additional participant or billing information.
Ongoing supply options
Arrange repeat supply support for suitable ongoing consumable needs, with delivery timing and order details reviewed as requirements change.
Access products from a broad network of established brands
Medisa works with healthcare manufacturers and distributors across multiple categories, helping customers consolidate product sourcing without relying on a single brand or range.
Information to make NDIS ordering easier
Use practical guides to understand ordering, product selection factors and repeat supply planning.
NDIS Consumables Explained
A plain-language guide to consumables, purchasing pathways and information commonly required when ordering.
View participant guidanceSupport Coordinator Guide
How to request quotes, refer participants and arrange ongoing medical consumable supplies through Medisa.
View coordinator informationContinence Supply Guide
Product categories, sizing considerations and information that may help when preparing continence supply requirements.
Browse continence suppliesPlan Review Supply Records
Learn which order records and supply information may be useful when reviewing ongoing participant requirements.
View Plan Manager informationVisit the Medisa warehouse and showroom
Sydney customers, participants and support professionals can contact our team about showroom visits, product collection and available product displays.
- Address: Unit 6, 3 Packard Ave, Castle Hill, NSW 2154
- NDIS team: 1300 721 733
- Local phone: (02) 8311 0108
- Email: ndis@medisa.com.au
Common questions about ordering through Medisa
Is Medisa a registered NDIS provider?
Do I need a Medisa account to place an NDIS order?
Can a Support Coordinator refer a participant?
Can Medisa arrange repeat or scheduled supplies?
Can Medisa prepare an NDIS quote?
Does Medisa decide whether an item is funded by the NDIS?
Ready to order NDIS medical supplies?
Start shopping online, request a quote for a product list, or contact the Medisa NDIS team when you need help choosing the correct ordering pathway.