Supporting your NDIS journey, every step of the way
Medisa supports NDIS participants, families, Support Coordinators and Plan Managers with access to medical consumables, fast quotes, scheduled deliveries and dedicated account support across Australia.
What would you like to do today?
Choose an action below to go directly to the right place.
NDIS support based on your role
Select the option that best describes you to find relevant ordering steps, services and support.
I’m an NDIS participant or family member
- Understand how to order using your plan
- Create an account and save your details
- Shop eligible medical consumables
- Arrange repeat deliveries
I’m a Support Coordinator
- Refer participants to Medisa
- Request priority quotes
- Coordinate multiple supply categories
- Access dedicated account support
I’m a Plan Manager
- Receive clear NDIS invoices
- Confirm participant payment details
- Contact the NDIS and accounts teams
- Access supporting documentation
Create your account before ordering
A Medisa account makes future orders easier and gives you access to your order history and saved account information.
How Medisa makes NDIS supply easier
The exact steps depend on how your NDIS plan is managed, but the overall process remains simple.
Choose your pathway
Tell us whether the plan is Agency Managed, Plan Managed or Self Managed.
Select products or request a quote
Shop online, send a product list or ask our team to prepare a quote.
Provide required details
Add participant, NDIS and Plan Manager information where applicable.
Payment or approval
Medisa follows the relevant payment process for the participant’s plan type.
Delivery and ongoing support
Orders are dispatched, with repeat supply options available for ongoing needs.
Choose the correct ordering method
These three pathways explain what to do at checkout and how payment is handled.
Agency Managed / NDIA Managed
Create or log in to your Medisa account, add the required products to cart and choose “NDIS Participants Only” at checkout. Our team will contact you for any additional information and process the order through the applicable NDIS payment pathway.
Agency Managed stepsPlan Managed
Add products to cart and choose “NDIS Participants Only” at checkout. Include your Plan Manager’s payment email in the order comments so our team can send the invoice and proceed after payment or approval.
Plan Managed stepsSelf Managed
Place and pay for your order through the Medisa online store. You can then use the invoice and order documentation to make your own reimbursement claim through the NDIS.
Self Managed stepsNDIS consumables available from Medisa
Browse common supply categories or contact our team when you need help sourcing a particular product.
One supply partner for multiple participant needs
The Medisa Support Coordinator Program is designed to reduce repetitive administration and make participant supply coordination easier.
Support beyond a one-time order
Use Medisa for repeat supply coordination, participant referrals and product sourcing support.
Scheduled Supply Program
Arrange repeat deliveries for ongoing continence, urology, enteral feeding, wound care and other consumable requirements. Orders can be reviewed when needs change.
Ask About Recurring SuppliesParticipant Referral
Support Coordinators and other authorised support professionals can refer a participant and provide the information required for Medisa to follow up.
Open the referral formProduct Sourcing & Quotes
Send us a product list, current supply requirements or preferred brands. Our team can check availability and prepare a quote for review.
Request a product quoteWhat is the National Disability Insurance Scheme?
The National Disability Insurance Scheme (NDIS) provides eligible Australians with individual funding for disability-related supports. A participant’s NDIS plan is based on their circumstances, goals and approved support needs.
Depending on how the plan is managed, participants may purchase approved supports directly, work through a Plan Manager, or have relevant payments managed through the NDIA.
Medisa supplies medical products and consumables and supports participants and authorised representatives with ordering, quotations, invoicing and repeat supply arrangements.
What can the NDIS fund?
NDIS funding may cover reasonable and necessary supports connected to a participant’s disability and approved plan goals. Funding decisions and eligible items depend on the individual plan.
Information to make NDIS ordering easier
Use practical guides to understand ordering, product selection factors and repeat supply planning.
NDIS Consumables Explained
A plain-language guide to consumables, purchasing pathways and information commonly required when ordering.
Read the guideSupport Coordinator Guide
How to request quotes, refer participants and arrange ongoing medical consumable supplies through Medisa.
View coordinator informationContinence Supply Guide
Product categories, sizing considerations and information that may help when preparing continence supply requirements.
View continence resourcesPlan Review Supply Records
Learn which order records and supply information may be useful when reviewing ongoing participant requirements.
View plan review resourcesVisit the Medisa warehouse and showroom
Sydney customers, participants and support professionals can contact our team about showroom visits, product collection and available product displays.
- Address: Unit 6, 3 Packard Ave, Castle Hill, NSW 2154
- NDIS team: 1300 721 733
- Local phone: (02) 8311 0108
- Email: ndis@medisa.com.au
Common questions about ordering through Medisa
Is Medisa a registered NDIS provider?
Do I need a Medisa account to place an NDIS order?
Can a Support Coordinator refer a participant?
Can Medisa arrange repeat or scheduled supplies?
Can Medisa prepare an NDIS quote?
Does Medisa decide whether an item is funded by the NDIS?
Ready to organise NDIS medical supplies?
Request a quote, refer a participant or speak with the Medisa NDIS team about the right ordering pathway.