- $15 flat shipping rate, free shipping for orders over $200 (Exclude Rural/Regional areas Volumetric items)
Rural/Regional Area Shipping Rates:
| Area | Post Codes |
Shipping Rate |
|---|---|---|
| High Cost Areas | 3950-6725-4817-6722-5680-870-2422-4510-2372-4868-0800-0801-0802-0804-0810-0811-0812-0815-0820-0822-0830-0832-0835-0850-0851-0852-0860-0861-0870-0871-0872-0880-0881-0885-0886-0887-0889-0810-0812-0820-0828-0830-0832-0835-0836-0850-0860-0870-0872-0875-0880-0822-0834-0838-0839-0840-0841-0845-0854-0885-0886-0829-0837-0846-0847-0852-0853-0862 | $50 |
| Other Rural/ Regional Areas | 4895-4506-6041-6042-6043-6044-6302-6304-6346-6348-6368-6369-6380-6383-6384-6385-6386-6401-6403-6405-6407-6409-6410-6411-6412-6413-6414-6415-6417-6418-6419-6420-6421-6422-6423-6424-6425-6426-6427-6428-6429-6430-6431-6432-6433-6434-6435-6436-6437-6438-6439-6440-6441-6442-6443-6444-6445-6446-6447-6448-6450-6460-6461-6462-6463-6464-6465-6466-6467-6468-6470-6472-6473-6475-6476-6477-6479-6480-6484-6485-6487-6488-6489-6490-6501-6502-6503-6504-6505-6506-6507-6509-6510-6511-6512-6513-6514-6515-6516-6517-6518-6519-6521-6522-6525-6528-6530-6531-6532-6535-6536-6537-6560-6562-6564-6566-6568-6569-6571-6572-6574-6575-6558-6603-6605-6606-6608-6609-6612-6613-6614-6616-6618-6620-6623-6625-6627-6628-6630-6631-6632-6635-6638-6639-6640-6642-6646-6701-6705-6707-6710-6711-6712-6713-6714-6715-6716-6718-6720-6721-6723-6724-6726-6728-6731-6733-6740-6743-6751-6752-6753-6754-6758-6760-6761-6762-6765-6770-6798-6799-6083-6084-6180-6181-6207-6208-6209-6210-6211-6213-6214-6215-6218-6220-6221-6223-6224-6225-6226-6227-6228-6229-6230-6231-6232-6233-6236-6237-6239-6240-6243-6244-6251-6252-6253-6254-6255-6256-6258-6260-6262-6271-6275-6280-6281-6282-6284-6285-6286-6288-6290-6306-6308-6309-6311-6312-6313-6315-6316-6317-6318-6320-6321-6322-6323-6324-6326-6327-6328-6330-6331-6332-6333-6335-6336-6337-6338-6341-6343-6350-6351-6352-6353-6355-6356-6357-6358-6359-6361-6363-6365-6367-6370-6372-6373-6375-6376-6377-6390-6391-6392-6393-6394-6395-6396-6397-6398-6153 | $35 |
| All Other Post Codes | All other postcodes: Free shipping on orders over $200, or a flat $15 shipping fee for orders under $200 | $15 |
Pick Up (Only by Arrangement):
Pick up option is available for suburbs around our warehouse (Castle Hill, NSW 2154) at the moment.
To arrange a pick up, you can place your order and at the check-out section, you will see a "Pick Up" option if your suburb is around Castle Hill, NSW 2154. Once you place your order, wait for our team to contact you and advise when your order is ready for pickup.
Once you receive an email/notification to come & pick up your order from our warehouse, please ensure you pick it up within 3 weeks, otherwise your order will be cancelled with no refund.
For any cancellation request after you receive an email/notification to come & pick up your order, it can't be cancelled if the item is within our special items or non-stocking range, otherwise there will be 20% restocking fee to be deducted.
Shipping Policy:
We can ship to any addresses in Australia and we mainly use Australia Post services. In some cases, we may use other couriers as well. We usually ship orders within 1–3 business days. Sometimes due to experiencing high volume of orders, the processing time may take longer.
Delivery time estimates*:
| Destination | Most Arrive Within | Some Items May Take |
|---|---|---|
| NSW | 1 business day | 3 business days |
| ACT | 2 business days | 4 business days |
| VIC | 3 business days | 5 business days |
| QLD | 3 business days | 6 business days |
| SA | 4 business days | 6 business days |
| TAS | 6 business days | 8 business days |
| WA | 8 business days | 14 business days |
| NT | 7 business days | 12 business days |
* Handling time needs to be considered too. It is usually 1–5 business days subject to product availability.
** This table is provided by Australia Post.
- Any enquiries related to shipping, lost items, etc. should be reported within 30 days of the shipping date.
- We follow all AusPost and other courier terms and conditions for delivery parcels.
Cancellation Policy:
If you change your mind about the product you purchased or Purchase Orders, and you would like to cancel the order, Medisa will only accept cancellation if:
- Within 24 hours after placing order/sending purchase orders
- The order is not fulfilled yet, and the product is a standard stock item and has not been specially ordered by Medisa for your order
* No cancellation will be accepted for orders placed for C+K Skin Analyse products.
Please call our Customer Service team 1300 721 733 for all cancellation enquiries.
Return Policy:
Due to hygiene reasons, NO RETURN can be accepted for PPE items.
Some goods (except non-returnable items) can be accepted for credit or replacement at the discretion of Medisa Pty Ltd.
Requests for returns and credits must be made within 7 days of delivery. Shipping fees that Medisa paid to ship the order (including orders with free shipping) and a restocking fee of 15% of order value or $35.00, whichever amount is greater, will apply to all returns. The item must be new, unopened, unused. Special products, non-stock orders, products sourced specifically for a customer, and custom products are non-returnable (e.g. Equipment, Cliny Catheters, ...).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Any claim for incorrect shipment, faulty or damaged goods on delivery must be made within 2 working days of receipt of goods and photos/videos of the packages and items received must be provided.
Restocking Fees: Items returned due to customer error or "change of mind" are subject to a 15% restocking fee (minimum charge of $35.00).
Shipping Non-Refundable: Original shipping charges are not eligible for credit or refund.
Free Shipping Recovery: If your order qualified for free shipping, a $15.00 shipping fee will be deducted from your refund if the return brings the total kept order value below the $200.00 threshold.
Return Shipping Costs: All return postage and insurance costs are the responsibility of the buyer and must be pre-paid.
Liability & Tracking: You assume all risk for loss, theft, or damage during transit. We strictly recommend returning items via Registered Post with full insurance to protect your shipment.
Medisa will not be responsible for parcels lost or damaged in transit if you choose not to insure.
All products must be returned in their original condition to:
Medisa Pty Ltd
Unit 6, 3 Packard Ave,
Castle Hill, NSW 2154
Australia
For equipment (like C+K products), no change of mind return will be accepted. If we agree to return the unused & unopened equipment, the restocking fee of 20% will be deducted plus the shipping cost.