Privacy Policy

Medisa – Privacy and Confidentiality policy

This privacy and confidentiality policy applies to Medisa Pty Ltd ABN: 64 169 434 244 and its related bodies corporate (collectively referred to as “our”, “us”, “we”).

Medisa respects every individual’s right to privacy and we are committed to maintaining the privacy and confidentiality of your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Commonwealth).

This privacy and confidentiality policy explains how we manage personal information we may collect about you.

Privacy law is regulated by the Australian Information Commissioner. Further information about privacy legislation can be obtained from the Office of the Australian Information Commissioner website at:


This privacy and confidentiality policy explains how Medisa complies with privacy obligations under the Privacy Act regarding the collection, use, disclosure, storage, security and access of the personal information of consumers, customers, students, donors, members, volunteers, job applicants and staff.


Collection of personal information

Medisa will only collect personal information necessary to deliver our services and conduct the business activities that support this. We may collect the following types of personal information depending upon your interaction with our business:

  • your name, address and contact details (eg: phone, email and SMS)
  • details for next of kin or emergency contact
  • donor number
  • job applications
  • the product and services you have purchased or which you have enquired about, together with additional information necessary to deliver those products and services and to respond to your enquires
  • where required by the police or other government bodies to provide information
  • photographs, video recordings and audio records of you
  • payment details (eg: credit card details)
  • other information relevant to the relationship of the individual with Independence Australia

We may also collect sensitive information such as:

  • details of a complaint
  • health and wellbeing information where relevant to the services or the performance of the duties sought by the individual


Methods of collecting personal information

Medisa collects personal information through a variety of methods including:

  • electronic or face to face interactions
  • interaction with our website
  • requests for information
  • provision of goods and services

We collect personal information directly from individuals or their authorised representatives; through referrals from other service providers, product order and deliveries, donations, campaigns and via purchased lists.


Information collected on our website

In common with many websites, we may collect aggregated information which tells us about visitors to the Medisa site but not the identity of those visitors.

For example, we may collect information about the date, time and duration of visits and which pages of the Medisa website are most commonly accessed. This information is used by us to help to administer and improve the Medisa website.

The Medisa website may use ‘cookies’.

A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping purposes.

Cookies are generally used on Medisa sites to:

  • access online services – if you visit an Medisa website and log into our secure areas we will use cookies to enable us to authorise your access and save your preferences
  • manage advertising – we use advertising companies to deliver our online advertising. When you see one of our ads on a third-party website, cookies are sometimes used to collect anonymous information about what pages you visit and the type of software you are using.
  • monitor traffic – we use Google analytics to gather anonymous information about how people are using the Medisa site, this information includes times of visit, pages visited, and some system information about the type of computer you are using. We use this information to enhance the content and services offered on the site.

You can configure your browsers to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences).

If you disable the use of cookies on your web browser or remove or reject specific cookies from Medisa website or linked sites then you may not be able to gain access to all of the content and facilities on those websites.

Use of personal information

Medisa uses personal information to provide goods and services.

We may also use personal information to notify individuals of information and opportunities which they may find interesting.

De-identified data may be used to meet regulatory and funding requirements or for the purposes of internal reporting and improvement of services.

Where not previously requested, and in accordance with Privacy legislation, we may use personal information to communicate with individuals through emails, SMS, newsletters or direct marketing. All such communications will provide an option to opt out or unsubscribe.

Requests to opt out or unsubscribe can also be directed to or 1300 721 733

To whom we may disclose your information

The third parties we may disclose your personal information to include, but are not limited to:

  • our employees, contractors, or services providers for the purposes of operation of our website or our functions, fulfilling requests by you and to otherwise provide information, products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors and professional advisors such as accountants, solicitors’, business advisors and consultants
  • government departments/agencies who provide funding for Medisa services.

Security of personal information

Medisa will take reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modification or disclosure.

Personal information held by Medisa is stored electronically in secure databases, or where retention of hard copy documents is required, in secure filing systems.

Only authorised Medisa personnel are provided with access to an individual’s personal information. Where personal information is no longer required by Independence Australia, or where required by law, Medisa will securely destroy or de-identify information in accordance with legal requirements for retention and disposal.

Access and correction

Individuals may request access to the personal information Medisa holds about them.

Where reasonable and practicable to do so, and in accordance with the provisions of the Privacy Act, Medisa will provide supervised access to an individual’s personal information.

Requests to access personal information must be made in writing, either by email or hard copy directed  to  or Medisa Privacy Officer, Unit 6, 3 Packard Ave, Castle Hill, NSW 2154.

In the event access to records requires a significant allocation of resources, we may charge a reasonable administration fee to cover costs. Corrections or updates to personal information supplied by consumers or their authorised representatives must be made by the individual or their authorised representative.

In all cases, Medisa staff must be satisfied changes are authorised by the individual in question. Requests to change personal information supplied by consumers or their authorised representative will be actioned as a priority.

Disclosure of personal information overseas

In situations where Medisa may disclose personal information overseas, Medisa will take reasonable steps to ensure that the overseas entity will comply with the Australia Privacy Principles.

Use, adoption or disclosure of government related identifiers

Medisa will not use, adopt or disclose an identifier assigned to an individual by a Commonwealth agency unless required to by law or where reasonably necessary and in accordance with the Australia Privacy Principles.

Anonymity and pseudonymity

Where practical, individuals may deal with Medisa anonymously or use a pseudonym. The majority of our services, however, will require collection of personal information to enable Medisa to provide the appropriate goods, services or response.


When collecting personal information directly from an individual, Medisa will take reasonable steps to notify, or otherwise ensure that the individual is aware:

  • that Medisa privacy policy provides information about how to access and seek correction of the personal information, and about how to lodge a complaint
  • if and/or when Medisa is likely to disclose an individual’s personal information to overseas recipients and, if it is practicable to specify, the countries in which those recipients are likely to be located

If Medisa collects personal information from someone other than the individual, or the individual may not be aware that the organisation has collected the personal information, reasonable steps will be taken to notify the individual, or otherwise ensure that the individual is aware:

  • that Medisa collects or has collected the information
  • of the circumstances of the collection, including:
    • from whom the information was collected; and
    • the law under which Medisa collected the information
  • to whom Medisa may disclose the information, and
  • of the consequence of Medisa not collecting the information

Review and improvement

Medisa may update this Privacy Policy from time to time to reflect changes to legislation or internal process improvements. An up to date copy of this policy will be maintained on the Medisa website which can be accessed via this link: Privacy Policy.


Mobile Terms of Service


Last updated: Nov. 23, 2023


The Medisa mobile message service (the "Service") is operated by Medisa (“Medisa”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.


By consenting to Medisa’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Medisa through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).


You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Medisa. Your participation in this program is completely voluntary.


We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt-out of the Service at any time. Text the single keyword command STOP to Medisa or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Medisa mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.


For Service support or assistance, text HELP to Medisa or email


We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.


The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


Complaints and enquiries

Medisa takes all complaints seriously. To lodge a complaint, either complete the Complaints and Suggestions form on the Medisa website or you can direct your complaints or suggestions via or call 1300 721 733

Requests or enquiries regarding this privacy policy or personal information held by Medisa can be made by email to, or by phoning our Privacy Officer on 1300 721 733.